Health inspectors are investigating a “filthy” hotel after guests said they feared they might fall through their balcony in the penthouse suite.
Dave and Shirley Coe visited the Prince of Wales hotel in Southport earlier this month.
The couple, from Worcestershire, wanted to celebrate their fiftieth wedding anniversary – having been married at St Peter’s church in Formby in 1971.
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Dave spent much of his early life in Crosby, while Shirley spent many years in Freshfield.
Their plan was to spend the weekend visiting their old haunts, and going back to the church where they were married, so they booked a three-night stay at the hotel on Lord Street.
As it was a very special occasion, they booked the hotel’s penthouse suite, paying extra for a bottle of champagne on arrival, and they said this brought the total cost of their stay to £527 including breakfast and dinner.
But when the pair arrived at the hotel on June 4, they were “completely and utterly disappointed”.
Dave previously told the ECHO the room was filthy, and that he wouldn’t chance sitting on the balcony because it “looked like it could’ve collapsed at any minute”.
The pair also reported a rotting door, missing bathroom tiles, a broken toilet, torn curtains, and a dirty shower – as well as cigarette ends sprawled across the balcony.
Sefton Council has confirmed its environmental health team is investigating the hotel.
A council spokeswoman said: “We have received correspondence from a member of public in relation to this and our Environmental Health team are investigating the matters raised including checks to ensure that Covid secure measures are in place.
“Customers should always receive accommodation that meets basic facility and cleanliness standards and we will always investigate relevant issues that are raised with us.
“Additionally, we continue to support our local businesses across the hospitality, leisure and accommodation sector to ensure that they are complying with restrictions and keeping customers safe in line with Covid-19 guidelines.
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“If any local businesses would like advice or support from our Environmental Health team, they can contact them at [email protected] or by calling 0345 140 0345.”
Britannia was approached for comment but had not responded by the time of publication.